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Is Anyone Making Money with Social Media?
by Jamie Gorman on February 16, 2011
I ran into photographer Sunny Reynolds at the bank this week and the conversation quickly turned to social media marketing and how she might better use it to promote her guided adventure vacations by Biotrek Adventure Travels. She asked me a common question – “is anyone actually making money using social media?” The answer is yes, but the more important question is “how can I make money using social media marketing?” This depends on your type of business and the resources you are able to put into a solid Social Media Marketing Strategy.
Social Media Revenue Models
In my webinar Social Media Marketing 101 I cover three models for how business can use social media to generate revenue:
Direct Selling. The most common direct selling method is selling advertising sales on your blog. In this model a company or individual, blogger like ChrisBrogan.com, creates and promotes great content which results in blog site traffic. With enough traffic advertising and revenue partners can become promising revenue sources. Or, the blog can be used to promote the direct sale of books, reports, conferences and other items.
Like Livescribe, you can also use applications on Facebook that set up a direct selling portal for your products. Using Facebook instead of just a web site opens up a whole new promotion strategy for your product portfolio.
Indirect Selling. Most businesses I know are getting the best revenue results using social media to generate leads and referrals. By consistently adding value to the network through information, entertainment and promotions they are able to generate leads from their direct followers. And when their fans share the posts, it grows their network and generates even more leads. Gloria, the owner of Tranquility Day Spa and Salon wanted to increase manicure bookings for a particular day. She posted a “Facebook Special” the evening before that resulted in a booked schedule within an hour of opening the next day!
Branding. Many businesses may never be able to directly track a sale to their presence on Facebook or Twitter. However, these companies are finding value in the branding aspect of social media. For instance, the Oreo Fan Page seems to be about the brand. They offer fun content – games, contests, stories, highlights of their fans, some very feel good stuff that helps build a following and brand loyalty. I’m sure they are doing some research and surveys to evaluate the impact of their social media, but for many of us this evaluation is difficult.
So, Is Social Media Working?
Back to the original question, “Is anyone making money with Social Media?” I said before that the answer is yes. However, social media is not a magic pill that rakes in the dough as soon as you put up a Facebook Fan page! Like other marketing, you must develop a strategy that matches your product to your audience with a great message that is consistently delivered. It doesn’t have to be complicated. A local Warrenton landscaper, Garden Muse/Ideascapes, added significant revenue last year by simply posting pictures of current projects on her Facebook page three to five times per week. The amazing part is that the business she got from Facebook didn’t ask for a proposal. It was essentially “I saw you on Facebook, when can you start?” Now that’s a story we would all like to have.
For a charity fundraising success story visit Autism Runner Amy Belknap’s blog.
Sigma College of Small Business can help you get started with Social Media Marketing and your other business needs. Visit www.SigmaBizLearning.com for webinars and business service packages that will get your business up and running with Social Media and more.
Posted in Blog, Business Networking, Marketing and Sales, Online Marketing, Social Media
Tagged facebook, marketing, online, performance, small business, Social Media, twitter
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Would the REAL Time for Social Media Please Stand Up?
by Jamie Gorman on October 13, 2010
I attended a great seminar Wednesday presented by Gina Watkins of Constant Contact and hosted by the Greater Warrenton Chamber. (Sigma College co-sponsored with CC) The topic was social media and Gina mentioned that a business owner could be effective at social media spending about 15 minutes a day! There are a lot of us spending more time than that, so I thought I would walk through where the time goes when you make social a part of your marketing mix.

Start Here!
The first slide of my social media classes is this picture of a calendar as a way of telling my students that, although social media is cash cheap, it can be time expensive. One of the first decisions in determining the role social media plays in your marketing plan is how much time should be spent building your network.
Pure Posting
Once you are all set up with your accounts and have a goal of 5 or 10 posts per week on a couple of social media sites, then 15 minutes a day is likely enough time. But don’t get your expectations up! You will likely get fans and followers from your current network, but it will be slow going building that network over months. Mixing in some time to monitor and comment on some blogs, share some posts with your network and start some discussions will be time well spent.
Set-up and Design
Setting up and designing social media pages can seem like an unending task. Every time I turn around there is a new tool, or a new app that I just have to try. And even though they are all “one-click” installation, they typically take me a bit more time. Most of the sample sites we see have had some work done. An extra tab here, a customized page there – it all adds up to extra time or paying someone. Make sure you schedule some time to keep up with the latest apps and keep your sites up to date. It’s part of being relevant and it will take a couple hours a month.
Blogging
I recommend to most of my students and clients to do some blogging. It’s a great way to show your expertise in the industry and adds great content. When you decide that blogging is a part of your social media mix, make sure you plan the required time. Depending on how often, your writing skills, the amount of research required and the pictures and links you add, you may need to schedule a couple hours per post as you get started and 30 minutes to an hour if you really get efficient. But the payoff, if you are good, is that you are putting up good content that will draw readers that will subscribe, share, etc… and build a better network, quicker.
Interacting
I have yet to read a book, article or blog on social media that didn’t stress how critical it is that to be successful in social media you need to read and comment on other people’s posts. In fact, here’s one from Techipedia | Tamar Weinberg that I read yesterday. It’s part of establishing your online presence and building credibility – really it’s being part of the community, part of the network. Plan to spend at least an hour a week just interacting with the online community. Read, comment and share the content of others.
Planning
Now, to be more efficient and add the most value with the time you have will require a plan. I give my students and clients a media calendar to pre-plan their posts. We work through a plan for their posts over the next month or so, determine the topics they should post on and even write out the posts ahead of time if possible. Spending a couple hours planning every month will make you more efficient and improve the quality of your posts.
In Summary
So the answer to the question of how much time do I need for social media is a pretty wide range. Someone who uses social media for a high percentage of their marketing mix may spend a couple hours a day, whereas, a beginner may only spend about 15 minutes a day. The important thing is that you pull out that calendar and schedule the time it will take to meet your social marketing objectives so you aren’t suprised.
Posted in Blog, Business Networking, Marketing and Sales, Online Marketing, Social Media
Tagged business, classes, education, facebook, google, learn, management, marketing, media calendar, networking, online, Online Marketing, Social Media, subscribe, twitter, web
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3 (maybe even 4 or 5) Ways to Promote Your Weekly Networking Group with Social Media!
by Jamie Gorman on October 11, 2010
If you are part of a weekly networking group, I want you to print this post and hand it out at your very next meeting! After all the time and effort we spend networking and building relationships at these meetings, it’s just silly that we don’t leverage social media better.
1. Get Social!
Social Media can help you be a better network group. Think about all the things we try to do in our networking groups-learn each other’s business, build trust and credibility and refer each other. Social media helps with each one of these, and has the capability to explode it by ten if done properly. But you have to play to win! The more of your group that uses social media to leverage the group, the bigger the potential.
2. Be Shareable
Just like it’s not enough just to join a weekly group, you have to participate, build trust and add value. The key to a good network is to be with a group of people that you trust and can recommend, or in social media “share”. Your network must be shareable! The members of your group should learn what, when and how to post. I look for things from my network that I can share, but I won’t share just anything just like I won’t recommend anybody. Who I recommend and what I share reflect on me and my credibility, so I encourage my network to give me something shareable.
3. Connect, Friend, Follow, Join, Subscribe and…, well do those first!
As your weekly networking group gets themselves online posting shareable content, challenge them to connect, friend, follow, join and subscribe. Start a list to pass around during the meetings to make sure everyone knows what services each member is using and how to find them online. You may even want to start a LinkedIn Group that you can use to pass on information among yourselves. If you are really dedicated to the weekly networking group you should at least be connected to each member on LinkedIn, subscribed to each person’s blog, be on every email list, follow everyone on Twitter and “Like” all Facebook fan pages.
4. Pass it on, I said PASS IT ON!
The best weekly network groups recommend each other to their friends and other acquaintances. The best social media networks share posts, comment on each other’s blogs and forward their email newsletters. Make it a habit to monitor the posts of those in your network and share the content with the rest of your network. During your 60 seconds each week, make it a point for each person to share important items from their media calendar so the rest of the group is ready to share. If every person in a 15 person network has 100 people in their social media network, 1,500 people can get an important post! Sure beats the 10 or maybe 20 people that would get it by one-on-one interaction.
Ok, it was 4.
If printing out this article and passing it around isn’t enough to get your weekly networking group, get some help as a group. Schedule a couple sessions with a professional that can help everyone in the group get better at social media. Sigma College provides these types of workshops that can be customized for your group, contact us today to find out more.
Using Facebook for Your Events
by Jamie Gorman on August 23, 2010
Facebook Events is an application that lets you schedule your business events from a Fan Page and invite friends and fans to attend. Events can be “Public” in which case anyone can RSVP and attend or “Private”, which only allows invited guests to RSVP. Either way this app is a great way to help get the word out about your next event! Thanks to Becky O’Brien of Optimal Wellness for helping me test the process!
Add an event from your Fan Page
Sign in to Facebook and go to your Fan Page. One of the tabs should be “Events”. If you don’t see an Events tab click on the “>>” tab or the “+” to see more options, “Events” may be there if you have other tabs. Your Events tab will show and at the top right is a button to “Create Event”. This will bring up a page to enter your event information.
After you fill in the event information it’s time to invite people. Realize that the people that you are able to invite are “Friends” from your Personal Profile, not Fans. You might want to filter and select from that list or choose not to invite people at this point if it is a business event. You can always post and share from your Fan Page after creating the event. Don’t forget to add an image to your event so that you don’t get the standard event picture! When you create the event it builds and event page that allows people to post comments and see who else has been invited and who has accepted, if you click on the boxes to allow those things.
When you are done entering the event information, click the button to “Create Event”. This will bring up your new event page. From here you can invite more Friends (once again from your Personal Profile) using the link on the left under the picture. At the top there is a link to edit the page if you need to make changes and…..
Update Your Fans!
Clicking the link to update your fans will bring up an update box for your event that lets you invite your friends to the event. You have the capability to do some filtering on your list by region, gender and age. Add a subject and message then click send. Your friends will see the invitation in their news feed and have the opportunity to comment, share and RSVP directly from the post.
You can send additional updates as your event approaches. You might want to consider planning this out and using additional updates to announce speakers, VIP guests that have accepted the invitation, door prizes that have been contributed or other special news relative to the event.
Sharing Events
The best thing about social media is the ability to quickly share information. This is true of Facebook Events as well. When you see events posting to your News Feed from your network, click on the share button to send to your friends if you think they may benefit. When posting and updating your events, encourage your fans to share with their friends!
Please comment with any additional tips or lessons learned while using the Facebook Events Application.
Posted in Blog, Business Networking, Marketing and Sales, Online Marketing, Social Media
Tagged advertise, education, facebook, gainesville, haymarket, learn, management, manassas, networking, online, seo, small, social, Social Media, VA, Virginia, warrenton, web
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Five Social Media Tips for the Overwhelmed and Panicked
by Jamie Gorman on August 10, 2010
This scene from the movie classic Raising Arizona reminds me of a conversation between a Social Media expert and the typical small business person!
“Well you’re on Facebook, right? You’re not on Facebook, you don’t have a page? And what about Twitter, well you just have to be tweeting…and blogging, are you using WordPress, Blogspot, what, you aren’t blogging? And make sure you use Hootsuite, or Tweetdeck or you won’t have any idea what is going on!”
I often catch myself doing it with my students and clients, and then slow down when I see the eyes glaze. Because of the value of social media and the ease of linking things together and sharing, it is difficult to talk about only one media at a time. For those who are overwhelmed and panicked, here are some tips for fitting social media to you. Make sure to leave a coment with your biggest challenge in social networking!
- Some is better than none! Start with one application and build as you get comfortable. What you start with depends on the business and objectives. I like to get professional services people up on LinkedIn first and then get them blogging before digging into Facebook and Twitter. For retail I might focus on Foursquare first, followed by Facebook and Twitter.
- Learn to Subscribe and Comment. Find blogs to subscribe to, people to follow on twitter and Facebook Fan pages to “Like”. Track those with experience and see how they do it. Write comments, respond to questions and ask them questions about their sites. It’s a great way to learn and an easy way to start getting your name out there.
- Carve out an hour a day. Most social media is free, but if it’s a significant part of your marketing plan you have to put in the time. At first you will spend the hour learning more than posting, but as you get more comfortable and experienced the hour will become more and more productive. To start try spending 20 minutes learning more about social media, 20 minutes reading and commenting on other peoples posts and 20 minutes on your posts – thinking through what and when you will post throughout the day.
- Read a good book on Social Media. I recommend the book Trust Agents because it focuses more on the philosophy and strategy of social media than how to use any specific tool. What you really need to understand is how you can add value to the network you are trying to build. For the “how-to’s”, there are a ton of step-by-step blogs out there.
- Slow and steady wins the Race. Listen, you may go a couple days and not have time to post anything. It’s ok to jump back in! Even if you can only spend 30 minutes every other day, it’s better than nothing and you will see some results. Just like most other types of marketing, a little every day is better than a marketing dump every two weeks.
Don’t try to solve world hunger in your first week of social media! You will become quickly overwhelmed and likely stop after a couple weeks. Instead, pick one media app and go with it, focusing on establishing a routine and setting aside the time. You will get people telling you about a ton of other tools that are out there. Write them down for reference but make the time and get comfortable with the first thing before taking on the second and third.
It won’t be long until you shift from finding the time to network online to forcing yourself to stop so you can get some work done!
What’s your biggest challenge to social networking?
Posted in Blog, Business Networking, Marketing and Sales, Online Marketing, Social Media
Tagged business, education, facebook, gainesville, haymarket, LinkedIn, management, manassas, marketing, networking, online, optimization, prince william, small, Social Media, twitter, VA, Virginia, warrenton, web
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4 Tips for Improving Your Email Marketing
by Jamie Gorman on August 5, 2010
As part of my networking routine I join the email lists of new contacts. Yes it tends to fill the inbox, but more importantly it gives me something that I can forward as a referral for the people that I network with – it’s just easier for me. I’m not an email expert by any stretch, but I’ve seen, heard and read enough to identify some of the most common mistakes. Feel free to join my mailing list and hold me accountable to my own advice! Join Sigma College Email List
- Make the Subject a Headline – I’m constantly reminded by my friend Scot Small at RevBuilders – “Unless you are Coke, your logo means nothing – you need a good, prominent headline”. The point is that people don’t notice our names and logos (yet), they notice and open good headlines. Search WordPress blogs for articles on writing subject lines for a ton of great articles.
- Be Consistent and Patient – It may take months for people to start consistently opening your emails and discovering the value that lies within. For about 4 months after I started email marketing I heard nothing and open rates were sporadic. Eventually, after consistently emailing over a period of months, people began recognizing me by my brand and thanking me for sending out my class schedules and other information. Open rates steadied and I was able to start some A-B testing to refine. So, don’t give up!
- Content that Adds Value – Keep the content relevant and to the point. My weekly email is simply a list of upcoming classes. You may have articles to publish or events to announce, but my recommendation is that you include a headline and excerpt, or the basic facts and then use a “read more” link to your web site (you may prefer a “call this number” action). This does two things – gets them to your web site (or calling) which is likely the reason you send an email, and puts more content on your web site for better search engine optimization. Most importantly, after time, your readers will know they can sift through the headlines and pick what they want to read very quickly, rather than paging through an 800 word email to find that nugget.
- Create an Opt-in Email List – It took me some time to grasp the value of an opt-in email list. This is a list that you build through people joining online or giving you specific permission to add their name. Collecting business cards and adding everyone results in lower open rates, high “unsubscribes” and even some spam reports. Now sometimes there are reasons to do mass campaigns using purchased opt-in lists, but most small, local businesses should stick to a list that will help you build relationships and not alienate people.
Email marketing is a great marketing tool, especially when combined with other things. But, a campaign that is done poorly and forced on an unwilling audience can actually hurt your business. Make sure you continue to review, test and improve your email strategy!
Posted in Blog, Marketing and Sales, Online Marketing
Tagged business, classes, education, email, gainesville, haymarket, learn, management, manassas, marketing, networking, online, optimization, social, subscribe, VA, web
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Why Facebook for My Business? Top 3 Reasons
by Jamie Gorman on August 3, 2010
Yesterday, my friend Becky O’Brien from Optimal Wellness recommended that I write something about why a small business owner, even an independent distributor should use social media. To keep it simple I’ll focus on Facebook, but the same general principles apply across applications with some unique benefits for each.
- Customers are using Facebook and don’t seem to mind brief, useful posts from businesses they “like” – this sets up for you to have multiple touch points with a lot of customers and potential customers every day. Social Media is still a “passive” media where people understand a little promotion and it’s acceptable if it’s kept short and there is value mixed in. But, don’t get greedy by overdoing it.
- Businesses like “word-of-mouth” business and Facebook is “word-of-mouth” times 100 – Let’s say your average fan has 100 friends and that you have 200 fans, not a bad start for a small, local business. If even 2 fans share one of your posts you have the potential to hit 400 people with your post! Build up your fans and you can see how quickly that number could jump. Oh, and these are word-of-mouth referrals FROM people who have chosen to “like” you, TO people who have chosen to be their friend!
- Facebook advertising can be tightly targeted to a specific audience – I get Facebook advertising targeted to Naval Academy Graduates because it is in my profile. You can target by location, age, sex, relationship status….. That means if I sell wedding dresses I can target engaged women, ages 18-30 and filter out those who are already fans. That’s tight!
Facebook is warming up to business more each day, and I highly recommend jumping on the band wagon before business dominates and people start looking for less commercial alternatives. If you are just getting started remember to be consistent without being overbearing, spread posts throughout the day and week and add posts with value that are worth reading and sharing.
I’ll close with a link to a simple example of how my sharing on Foursquare, combined with Facebook to create awareness for a local small business. The post is
Sigma College of Small Business will be offering a 3-hour workshop titled “Facebook for Business! Beyond the Basic Fan Page” on August 17 and August 25 in Haymarket, VA.
Posted in Blog, Marketing and Sales, Social Media
Tagged advertise, business, classes, education, facebook, fan page, gainesville, haymarket, management, manassas, marketing, networking, online, Social Media, Virginia, warrenton, web
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Just Checked-in! Foursquare Could be Best Yet for Business
by Jamie Gorman on July 9, 2010
A couple weeks ago, I finally purchased my new Droid phone. This led to an increased frequency in my Foursquare posts – the posts you see on Facebook and Twitter stating that someone has just “checked-in”. Now that my friends and followers are seeing these posts I’m getting more questions about Foursquare, so I decided to shed some light for those that are in the dark on this unique social media application.
It’s Good for Businesses
Quite frankly, if it didn’t show some value for my small business customers, I wouldn’t be so enthusiastic about Foursquare. It’s good for business because it has the potential to send out your brand from a trusted source to hundreds of people every time a customer enters with a cell phone!
Here’s How it Works
Let’s say I am sitting at the Sigma College of Small Business offices in Haymarket, VA and decide that I need a cup of coffee and something sweet. I walk across the parking lot to Cupcake Heaven. While I wait for my tall decaf coffee and afternoon treat, I turn on my Droid, open the Foursquare app, select Cupcake Heaven from the list of nearby venues, add a note about how great the service is and “check-in”. This automatically sends a post to my Facebook and Twitter accounts and all my friends and followers see my comment and that I am at Cupcake Heaven.
So, do the math. If 5 customers like me walk into the store and each of us has 200 friends and followers, the name of that store is promoted to 1,000 people that day. Cost and effort to the store – ZERO!
Why Would a Customer Check In?
Just read your Facebook posts. I get posts from people when they wake-up, go to bed, eat, stub their toe, etc… So people will check-in just to be social. However, Foursquare offers tools for businesses to encourage customers to check-in. As the manager of Sigma College of Small Business I “claimed” my venue and can now offer specific promotions to people who check-in. Promotions can be based on number of check-ins or given to those who check-in the most – The Mayor. That’s right, if you are the person who has checked in to an establishment the most, you are given the title of Mayor, which is announced to all your friends and followers. People will definitely check-in for free stuff and a title!
There’s More!
As the registered owner of your venue, you have the capability to see who is checking in at your place and how often they are checking in – a great way to keep tabs on some of your most loyal and vocal customers. If you are a retailer or restaurant and not using this free tool, you need to put it on your list of things to check out. I’m still researching all the benefits, but this one seems to be a no-brainer, just set it up and let your customers promote your business! Did I mention FREE?
I’ll certainly be adding a few slides on Foursquare to my “Leveraging the Online Social Network” class this coming Tuesday!
Posted in Blog, Business Networking, Marketing and Sales, Online Marketing, Social Media
Tagged business, development, education, gainesville, google, haymarket, learn, management, manassas, marketing, networking, online, optimization, prince william, seo, social, subscribe, training, VA, Virginia, warrenton, web
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